JuanTax Privacy Policy

Your privacy is our top priority.  We compiled this privacy policy to inform and communicate with you how we treat ‘Personally Identifiable Information’ (PII). PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Who are we?

JuanTax is a cloud-based tax application designed to automate and produce Bureau of Internal Revenue tax forms for use of accounting and tax professionals. JuanTax is a product of Ten Elleven Manila, Inc., a Philippine corporation registered with the National Privacy Commission. 

What personal information do we collect from the people that visit our blog, website, or app?

When you register on our site, using, as appropriate, you may be asked to enter your or other details to help you with your experience. JuanTax may collect and process the following personal data:

  •  Last Name
  • First Name
  • Date of Birth
  •  Address
  •  Email Address
  •  Contact Number
  • Trade Name
  • Line of Business
  • Tax Identification Number
  • RDO
  • Information about the use of our website, such as the browser type, the operating system you use, or the web page you visited when you access the website.

In addition, we may also automatically collect information about the devices you use to interact with our website, which may include IP address, web browser, and browsing information collected through cookies, pixels, and other similar technologies on our Site. We cannot identify you based on these data, but they allow us to continually improve our website and provide an optimal experience to the visitors of our website.

When do we collect information?

We collect information from you by the following means:

  • Website visit to https://juan.tax
  •  When a user creates an account
  • When you use our service
  • Subscribe to newsletter
  • Sign up for events run by JuanTax
  •  Identity checks
  • Cookies
  • Job applications
  • Use Live Chat
  • Open a Support Ticket
  • Any other communication with JuanTax

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To verify your identity.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To carry our marketing or training related to the Service.
  • To send you quotes, receipts, and invoices.
  • To collect statistical elements.
  • To follow up with them after correspondence (live chat, email, or phone inquiries)

Data Retention

As JuanTax is subject to various legal, compliance and reporting obligations, we are required by law to store some of your personal and transactional data beyond the closure of your business or individual account with us. Your data is only accessed internally on a need-to-know basis, and it will only be accessed or processed if absolutely necessary. We will delete data that is no longer required by any relevant law or jurisdiction in which we operate. You may also request for deletion or correction of data when the data is either incomplete, outdated, false, unlawfully obtained, used for unauthorized purposes, or no longer necessary for the purposes for which they were collected.

Data Security

We use appropriate organization, physical, and technical measures to protect the personal information we process from accidental or unlawful destruction, loss, misuse, alteration, and unauthorized disclosure or access. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

Data Disposal

Upon expiration of the retention period, all physical and electronic copies of the Personal Data shall be destroyed and disposed of using secure technology.

Data Sharing

Except as described in this Policy or otherwise disclosed to you at the time of the collection, we will not disclose your Personal Information to third parties without your consent. We may disclose information to third parties in the following circumstances:

  • We may disclose Personal Information about you with our affiliates that are subject to this policy.
  •  Any Personal Information that you voluntarily choose to include on or through the Service, including information in a publicly accessible area of the Service (such as a public profile page) or information you share with or allow to be shared with other users, will be available to anyone who has access to that content, including other users. We are not responsible for privacy practices of the other Users who will view and use the posted information.
  •  We work with third party service providers to provide website or application development, hosting, maintenance, and other services for us. These third parties may have access to or process your Personal Information as part of providing those services for us. We limit the information provided to these service providers to that which is necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such information.
  • We may share your Personal Information with third party vendors and service-providers that help us with specialized services, including billing, payment processing, customer service, email deployment, business analytics, marketing, advertising, performance monitoring, hosting, and data processing.
  • We may share your information in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
  • We may disclose information to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries, and to protect and defend the rights, interests, health, safety, and security of JuanTax, our affiliates, users, or the public.
  • We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent or direction.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save user’s preferences for future visits.
  • Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browsers are a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

Third-party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party Links

This Privacy Policy applies only to the processing of your Personal Information by JuanTax. Our services may contain links to websites and services provided by third parties. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. We encourage you to learn the privacy policies of every website you visit and every third-party services you use before providing them with information. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. 

Opting Out

You may opt out of our email newsletters by clicking the “Unsubscribe” button at the bottom of the newsletter. You may also opt-out of all communications from JuanTax by contacting us using the contact information below or emailing us at dpo@juan.tax.

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on. 

Do Not Track Settings

Your device operating system or browser may include settings, options, or add-on components to control the placement and presence of cookies and access to location information. We do not track our users over time and across third party websites to provide targeted advertising and do not specifically respond to Do Not Track (“DNT”) signals. However, some third-party websites do keep track of your browsing activities, including across other websites on the Internet, which enables these websites to tailor what they present to you. If you are visiting such websites, your browser may allow you to set a DNT signal on your browser so that third parties know you do not want to be tracked.

Does our site allow third-party behavioral tracking?

It’s also important to note that we do not allow third-party behavioral tracking.

Your privacy rights

As a data subject under the Data Privacy Act of 2012, you have the following rights:

  • The right to be informed about which personal data we gather and what we are using it for.
  •  The right to access the personal information we hold about you upon written request.
  • The right to request to update or correct any incomplete, inaccurate, or out-of-date personal information that we hold about you.
  • The right to have your personal information anonymized or deleted.
  • The right to withdraw consent at any time.
  • The right to data portability to easily transfer your personal information to another data controller.
  • The right to claim compensation if you suffered damages due to inaccurate, false, unlawfully obtained, or unauthorized use of your personal information.
  • The right to file a complaint to our Data Protection Officer and/or with the National Privacy Commission through www.privacy.gov.ph.

If you wish to exercise any of your rights, please contact us.

Changes to Privacy Policy

We may make some changes to this Policy at any time.  Any changes to this Policy are effective upon posting to our website. We will make every effort to inform you of any significant changes to this Policy via email or notification via the Service. Your continued use of the Service will be treated as acceptance of any changes in this Policy.

Notifications of Changes to the Privacy Policy

If we modify the Policy, we will make it available through our Privacy Policy page and indicate the date of the latest revision.

Contact our Data Protection Officer

If there are any questions regarding this privacy policy, you may contact us using the information below.

Ten Elleven Manila, Inc.
145 Yakal St
Makati City, NCR 1203
+63 2 888 5770

Our Privacy Officer will try to provide an initial response to your questions or complaint within 10 business days and investigate and attempt to resolve your complaint within 30 days.  If a longer period is necessary, we will notify you.


Last Edited on December 13, 2021